Expert IT help when you need it — no monthly commitment, no contract. $150/hr for remote and on-site support. Same-day service often available.
Break-fix IT support is exactly what it sounds like — when something breaks, you call us and we fix it. You pay only for the time it takes, with no ongoing contract or monthly fees.
It's the right choice if your IT needs are occasional, you're not ready for a managed services contract, or you just need one-time help with a specific project.
1-hour minimum · No contract · No setup fee
Or call (303) 970-9081 for urgent help
From simple email issues to complex network failures, our technicians handle the full range of business IT problems — quickly and without jargon.
Slow computers, crashes, software errors, Windows/Mac problems, printer issues, hardware failures — diagnosed and fixed fast.
Internet outages, Wi-Fi dead zones, slow network speeds, VPN issues, router and switch configuration problems.
Email not working, Outlook issues, Microsoft 365 setup, account lockouts, spam filtering, shared mailboxes, calendar sync.
Infected computers, ransomware, unwanted software, pop-ups, suspicious activity — safely removed and secured against future attacks.
Accidentally deleted files, failed drives, corrupted data. We recover what we can and set you up so it doesn't happen again.
New computer or server setup, software installation, user account migration, data transfer from old to new devices.
Locked accounts, password resets, multi-factor authentication setup, suspicious logins, compromised accounts.
Office moves, equipment installations, server upgrades, software deployments, technology assessments — quoted upfront.
We offer both — the right answer depends on your situation. Here's how to choose.
Pay per incident · No contract
Proactive · Flat rate · 24/7
Describe your issue. We'll confirm availability and give you an honest estimate of time required.
Remote session or on-site visit — we diagnose the root cause and fix it right the first time.
Invoiced at $150/hr for actual time used, billed in 30-min increments after the first hour.
Break-fix is on-demand IT help — you call when something goes wrong, we fix it, and you pay only for the time spent. No contracts, no monthly fees, no retainers. It's reactive rather than proactive IT support.
Yes. Remote support is typically available within 1–4 hours. On-site visits to the Denver metro are scheduled based on availability — same-day is often possible. For urgent issues, call us directly at (303) 970-9081.
Yes, there's a 1-hour minimum ($150). After the first hour, time is billed in 30-minute increments ($75). You'll know what you're getting into before we start.
Both. Many issues are resolved faster and cheaper via remote session. For hardware problems, office setups, or anything that requires hands-on access, we schedule on-site visits throughout the Denver metro area.
If you're calling for IT help more than once or twice a month, a managed services contract almost always saves you money while giving you faster, more proactive support. We can run the numbers with you — no pressure. Learn about our managed IT plans →
Tell us what's going on. We'll confirm availability and get your issue resolved as fast as possible.
Businesses that switch from break-fix to managed services typically see fewer IT incidents, less downtime, and more predictable costs. See how managed IT services work →