Last updated: June 29, 2026
Pal Forge IT Solutions, LLC ("Pal Forge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at palforgeit.com, contact us, or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
When you fill out a contact form, request a free assessment, or submit a break-fix support request on our website, we collect:
We use this information solely to respond to your inquiry, schedule assessments, provide IT support, and communicate with you about your service relationship with Pal Forge IT Solutions.
When you visit our website, certain information may be collected automatically by your browser or our hosting infrastructure, including:
This information is used to understand how our site is used and to improve its performance. We do not use this data to identify individual visitors.
Our website may use cookies — small text files stored on your device — to improve your browsing experience. We use:
You may disable cookies through your browser settings. Disabling cookies may affect the functionality of certain site features, including contact forms.
Our website loads fonts from Google Fonts (fonts.googleapis.com). When your browser loads these resources, Google may collect your IP address in accordance with Google's Privacy Policy. We do not control this data collection. Our forms are processed through Netlify in accordance with Netlify's Privacy Policy.
Pal Forge IT Solutions uses SMS (text messaging) to communicate with existing clients about service-related matters only. We do not send promotional or marketing text messages.
Types of SMS messages we send:
How we obtain consent: We only send SMS messages to phone numbers provided by clients who have opted in to receive text communications, either through our onboarding process, a signed service agreement, or explicit opt-in at the time of providing their phone number.
Message frequency: Message frequency varies based on your active service tickets and account activity. You will not receive unsolicited or bulk marketing messages.
Message and data rates: Message and data rates may apply. Standard carrier rates apply to all SMS messages sent and received.
To opt out: Reply STOP to any message to unsubscribe from SMS communications. You will receive a single confirmation message, and no further messages will be sent. You may re-subscribe at any time by contacting us.
For help: Reply HELP to any message or contact us at [email protected] or (303) 970-9081.
We do not sell, rent, share, or disclose your phone number or any personal contact information to third parties for marketing purposes. Ever. Phone numbers collected for SMS communications are used exclusively to deliver the service-related messages described above and are never shared with advertising networks, data brokers, or any third party for promotional use.
We use the information we collect to:
We do not use your information for targeted advertising, and we do not build advertising profiles based on your data.
We do not sell your personal information. We may share your information with:
In all cases, we share only the minimum information necessary for the stated purpose.
We retain personal information for as long as necessary to provide our services and comply with our legal obligations. Contact form submissions are retained for up to 24 months. Client service records are retained for the duration of the service relationship plus seven (7) years to comply with business record-keeping requirements. SMS opt-out records are retained indefinitely to honor your preferences.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Our website may contain links to third-party websites (e.g., Microsoft, Google, Calendly). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes become effective constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: