Last updated: June 29, 2026
These Terms and Conditions ("Terms") govern your use of the website located at palforgeit.com and the services provided by Pal Forge IT Solutions, LLC ("Pal Forge," "we," "us," or "our"), a limited liability company registered in Colorado. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of our site and services.
Note: These Terms govern website use and general service engagement. Specific terms for managed service contracts, SLAs, and break-fix work are defined in your signed Service Agreement or Statement of Work, which takes precedence over these Terms for matters covered therein.
You may use our website for lawful purposes only — to learn about our services, contact us, and request support. You agree not to:
All content on this website — including text, graphics, logos, images, and code — is the property of Pal Forge IT Solutions, LLC or its content licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any site content without our express written permission.
Managed IT services are provided under a separate written Service Agreement that specifies scope, service level commitments, pricing, and terms. Nothing on this website constitutes a binding offer to provide services at any specific price or under any specific terms. All managed service engagements require a signed agreement.
Break-fix IT support is provided on an on-demand, time-and-materials basis. Our current standard rate is $150 per hour with a one-hour minimum engagement. Additional time is billed in 30-minute increments. By requesting break-fix support, you authorize Pal Forge IT Solutions to perform the requested work and agree to pay for time and materials upon completion. Rates are subject to change with notice.
We make reasonable efforts to respond to all support requests promptly and to deliver services as described. Response time commitments stated on our website (such as the 15-minute response guarantee) apply to clients with active managed service agreements. Break-fix clients are served on a best-effort basis based on current technician availability.
In delivering IT services, we may recommend, procure, or configure third-party hardware, software, or cloud services on your behalf. We are not responsible for the performance, availability, or terms of third-party products. Any warranties on third-party products are those of the manufacturer or vendor, not Pal Forge IT Solutions.
Payment terms for managed service contracts are specified in your Service Agreement. For break-fix and project-based work:
By providing your phone number and consenting to SMS communications, you agree to receive service-related text messages from Pal Forge IT Solutions as described in our Privacy Policy. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. We do not send marketing or promotional SMS messages.
In the course of providing services, Pal Forge IT Solutions may access confidential business information, systems, and data. We treat all client information as confidential and will not disclose it to third parties except as required to deliver services, as required by law, or with your explicit written consent. Clients with specific confidentiality requirements (e.g., attorney-client privilege, HIPAA) should raise these during onboarding so appropriate safeguards can be documented in the Service Agreement.
THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
While we strive to keep all information on this website accurate and current, we make no representations or warranties about the completeness, accuracy, reliability, or suitability of the information for any purpose.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PAL FORGE IT SOLUTIONS, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THIS WEBSITE OR OUR SERVICES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total liability to you for any claims arising from your use of the website (separate from any signed service agreement) shall not exceed one hundred dollars ($100). Liability caps for managed service engagements are specified in the applicable Service Agreement.
You agree to indemnify, defend, and hold harmless Pal Forge IT Solutions, LLC and its members, employees, contractors, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of our website or services in violation of these Terms; (b) your violation of any applicable law or the rights of a third party; or (c) any content you submit through our website.
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any dispute arising from these Terms or your use of our website that cannot be resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in Denver County, Colorado. You consent to personal jurisdiction in those courts.
Our website may contain links to third-party websites as a convenience. These links do not constitute endorsement of those sites, and we are not responsible for their content, privacy practices, or terms. Visiting third-party sites is at your own risk.
We reserve the right to update these Terms at any time. Changes become effective when posted to this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
Questions about these Terms? Contact us: